Experience Highlights

A selection of work across enterprise delivery, governance, and platform implementations

Portfolio & Delivery Governance

I've helped organizations improve how they prioritize, plan, and execute technology work.

  • Established intake processes and governance frameworks that improved execution clarity
  • Introduced capacity planning and portfolio reviews to reduce overcommitment
  • Partnered with leadership to align technology investment with business priorities

Project & Product Delivery Coaching

I coach project and product teams to deliver end-to-end outcomes, not just outputs.

  • Supported teams in improving delivery practices and stakeholder communication
  • Helped establish lightweight PMO frameworks that balanced oversight with autonomy
  • Coached emerging leaders on managing scope, risk, and cross-functional alignment

Enterprise Platforms

I've led implementations of ERP, CRM, POS, LMS, and internal systems across multiple industries.

  • Led enterprise LMS implementation—managed vendor selection, implementation, and drove adoption across a large user base
  • Managed cloud POS implementation as a proof of concept, gathered customer feedback, and aligned stakeholders on next steps
  • Currently supporting a company-wide Salesforce and Certinia implementation across US and Canada teams

AI-Enabled Customer Experience

I led the implementation of an AI-powered customer experience chatbot in an established enterprise environment.

  • Led the project from vendor selection through go-live
  • Gathered business requirements and designed the integration to augment (not replace) human agents
  • Drove adoption by focusing AI capabilities on practical use cases: ticket classification, suggested responses, and self-service

Vendor Performance & Cost Analysis

I help organizations make better vendor decisions through analysis, reporting, and negotiation support.

  • Produced vendor portfolio analysis to identify consolidation opportunities and improve value
  • Monitored spend and performance, providing regular reporting to leadership
  • Participated in contract negotiations alongside executive leadership to improve terms and service quality

Operating Model & Delivery Standards

I've contributed to operating model improvements that help organizations scale delivery.

  • Helped redesign IT operating models to improve intake, prioritization, and resource planning
  • Developed standardized deployment playbooks for multi-location rollouts
  • Contributed to delivery standards that improved consistency and reduced variance

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