Business systems and enterprise applications leader
People leadership ยท ERP, CRM & integrations
I'm Ralph Koterwa. My background combines direct IT people management with enterprise business systems delivery across ERP, CRM, HR systems and integrations. I have run IT functions, developed employees and led business application initiatives across fleet management, insurance, retail and hospitality.
Certifications
What I've Delivered
- People management: two direct reports today and five earlier, with goals, coaching, development plans and annual performance reviews
- Salesforce and Certinia ERP: implementation across multiple US and Canadian entities
- iCIMS applicant tracking: payroll integration work, with recruitment portals launched and in use
- Custom learning management system: for a network of 25,000+ insurance agents
- AI-powered customer support chatbot: self-service answers without a phone queue, and lower incoming call volume
- Store technology at lululemon: North American seasonal program, technology readiness for 100+ new store openings a year, and recurring annual vendor savings
- Enterprise POS implementations: 50+ separate client implementations for brands including Marriott, with implementation-team customer experience rated 4.8/5
- B2B ordering platform: 200+ partners, with the share of B2B sales placed online up from 30% to 90%
Building
I've loved building things with computers since I was a kid, and I still do. On my own time I built LandTheCall, an AI-assisted resume and cover-letter tailoring product, under Pinecode.
As a volunteer I rebuilt the Cochrane Archery Club's website: new architecture, hosting on DigitalOcean, Stripe payments and automated payment logging. I also publish small open-source tools on GitHub. Building keeps me close to how software gets made today, and makes me a better partner for the engineers I work with.